Microsoft has received some awful feedback from its customers with
regard to its services. In a study conducted by VendorRate, all the
products of the software giant have received poor ratings by IT
professionals for customer satisfaction, integrity, reliability and
The online survey was conducted by the market research firm on IT
professionals of 347 hardware, software, telecom and service vendors
during the second half of 2009. VendorRate asked the participants to
rate vendors in 10 categories, including integrity, timeliness,
communications, customer service, expertise, effectiveness, and
whether they would recommend the vendor to others. It then added all
the categories for each vendor to come up with a total.
For Microsoft, the ratings were generally miserable. Three different
Microsoft businesses were given separate ratings, including
operating systems, applications, and infrastructure. Looking at the
poor ratings received by Microsoft for this quarter, Rick Schaefer,
CEO of VendorRate says, "Microsoft's ratings simply fell off a cliff
in this quarter."
IT professionals rating vendors in April, May and June has hit
Microsoft with poor customer satisfaction scores for the company's
server and infrastructure software (55 out of 100, down nearly 17
percent), operating systems (67, down 9.5 percent) and applications
(64, off nearly 18 percent).
The survey also saw some of the other major technology companies
take the bottom positions. Verizon was at the bottom of the list,
with a 61 rating, followed by Sprint Nextel with 64, and Microsoft
applications with 64. Microsoft operating systems was tied with AT&T
Wireless for the next worst rating with a 67. That means Microsoft
took two of the bottom five spots. IBM Informix, meanwhile, took the
top spot for vendors with a 96. After this poor performance by
Microsoft, all eyes are now on Windows 7, to see if that can bring
some respite to the company.