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US
commerce secretary to take lessons from Mumbai's Dabbawalas
Friday February 04, 2011 02:42:16 PM,
Arun Kumar, IANS
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Washington:
Besides meetings with India's top space and nuclear energy
administrators and corporate honchos, US Commerce Secretary Gary
Locke also has a date with Mumbai's famed Dabbawalas.
Locke, who is leading 24 US businesses on a high tech trade
mission Feb 6-11 "will also visit the Tiffianwalahs to learn about
the unique Tiffinwalah logistics operation that delivers home
cooked food to thousands of people daily" in Mumbai next Friday.
"This lunch delivery service, subject of management studies in the
US, has been cited as a model of entrepreneurship and supply chain
management at the grass-roots level," the Commerce Department
noted announcing his schedule.
Dabbawalas' fame is well earned. Harvard Business School has
produced a case study on the exciting story of the 4,500
semi-literate Dabbawalas collecting and delivering over 175,000
food packages within hours with an error free record.
The business school urges its students to learn from the
organization's unique, simple and highly efficient 120-year-old
logistics system, which relies entirely on human endeavour and
doesn't employ any technology.
Conducting an analysis, Forbes Global magazine also gave the
Dabbawalas a Six Sigma rating of 99.999999 percent of efficiency
in 1988 where they made only one error in six million
transactions.
(Arun Kumar can be contacted at arun.kumar@ians.in)
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