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            Better service delivery: Converting confusion 
            to coordination 
            
            
            Sunday April 14, 2013 05:20:04 PM, IANS |  
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              New Delhi: 
              The Planning Commission will on Friday launch a unique initiative 
              to help promote coordination and improve the delivery of various 
              services in the country to the people.
 The initiative, India Backbone Implementation Network (IBIN), will 
              seed new techniques into the service delivery system; build a 
              network of partners to create capability to manage effective 
              stakeholder dialogue, resolve disputes and conduct policy impact 
              analysis; build a knowledge base of tools, techniques and examples 
              to systematically analyze situations/challenges and proactively 
              create solutions.
 
 IBIN is designed to resolve bottlenecks identified by the 
              Commission in implementation and multi-stakeholder consensus for 
              India's growth and development. It will serve as a backbone 
              capability provider within the system and will support 
              collaborative approaches to solving complex and multi-layered 
              issues.
 
 IBIN will do this by being a network of organizations that will 
              provide the 'tools and techniques' to different stakeholders to 
              ensure effective and efficient coordination.
 
 "The India Backbone Implementation Network is a fantastic 
              opportunity to resolve issues pertaining to poor implementation 
              and lack of multi-stakeholder consensus by institutionalizing 
              capabilities to systematically convert 'confusion to coordination, 
              contention to collaboration, and intentions to implementation' 
              across the country," said Planning Commission member Arun Maira.
 IBIN has been incorporated into the 12th Five Year Plan (2012-17).
 
 Being jointly launched with the India@75 Foundation, IBIN works on 
              the principle that in a highly diverse democratic country, 
              consensus and partnership amongst multi-faceted and diverse 
              stakeholders are the only ways to move ahead. IBIN will facilitate 
              this process. It will enable people to "listen to each other", 
              help them "to identify similarities in their visions and 
              aspirations" and make them to work together as "partners in 
              progress".
 
 "We need to build a government that enables businesses, society 
              and citizens to participate. And we need a leadership that 
              believes in this and demonstrates by action. IBIN is a step 
              ahead," said India@75 apex council chairman S. Gopalakrishnan.
 
 Chandrajit Banerjee, Trustee, India@75 Foundation said: 
              "Coordination is the first step towards building an India@75. IBIN 
              will lead us into a new era."
 
 The IBIN model is inspired by Japan's Total Quality Movement (TQM) 
              model that established the country as an international benchmark 
              of quality in less than two decades. The model has also drawn from 
              countries such as Malaysia and Singapore, and has been adapted to 
              the Indian environment.
 
 
 
 
 
 
              
 
              
              
 
 
 
 
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