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Indian IT firms to be Harvard case study
Thursday, November 12,
2009 10:32:43 AM,
SiliconIndia News Bureau |
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Justice Siddiqui |
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Bangalore:
Guess what's going to be taught at the Harvard Business School soon
- business models adopted by mid-tier companies like MindTree and
Zensar Technologies which emerged unscathed from the downturn. Among
the list of personality profiles the students of this high-profile
B-school will delve into, will be names like S Gopalakrishnan, CEO
Infosys, Anand G Mahindra, Vice Chairman and Managing Director of
Mahindra and Mahindra, Britannia Industries MD, Vinita Bali and
ICICI Bank Chairman, KV Kamath.
David A Garvin,
the C Roland Christensen Professor of business administration at the
B-school, is at present on a India mission, building up case studies
along with his research associates, on these two midsize companies.
They are conducting extensive interviews with top 25 senior
executives of Indian firms to understand the distinctive qualities
of the Indian business environment, organizations and leadership.
Garvin says that the economic meltdown and the aggressive growth of
emerging markets was one of the reasons to study more about Indian
companies which have surfed past the difficult times successfully.
"What I found is that companies like Infosys takes the perspective
of multiple stakeholders. Shareholders are important, so are the
executives, employees and customers and the public. It is different
from the U.S. where shareholder views dominate," Garvin pointed out.
He said that organizations such as Infosys have a wonderful system
of planning for a slack. "They move around their resources, because
there is a fair degree of unpredictability in the environment."
The case study he is focusing on will include work place practices
like innovations in terms of knowledge management at MindTree and
innovative human resource practices and vision community at Zensar.
"The distinctive aspect of these companies is their management
practices. MindTree has a distinctive culture, because they have a
very strong value system, like sharing and they believe in
collaborations," said Garvin who first visited India in 1969. "Zensar
has got a vision community, where a cross section of the
organization is empowered to develop proposals on major policies and
issues of the company. You don't see this form of empowerment very
often."
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