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Wipro
partners with Oracle to offer analytics solutions
Friday, September 03, 2010 11:46:52 PM,
IANS
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Bangalore:
Indian IT bellwether Wipro has teamed up with global enterprise
software products firm Oracle to offer a warranty management and
analytics solution for industrial manufacturing, automotive and
high-tech industries, the company said late Friday.
"By leveraging our industry expertise with Oracle’s Siebel
customer relationship management (CRM) applications, we will help
streamline the warranty management process across original
equipment manufacturers (OEMs) and their suppliers and contract
manufacturers to reduce warranty expenses and fraudulent claims,"
Wipro vice president N.S. Bala said in a statement here.
According to Oracle vice president John Barcus, at least four
percent of warranty claims are fraudulent, making it one of the
biggest challenges faced by the manufacturing industry.
"There is an immense opportunity to reduce these losses and an
effective product warranty management solution is pivotal in
helping reduce fraud-related losses," Barcus said.
A streamlined warranty process and analytics will allow customers
to predict their warranty exposure and manage warranty reserves.
The domain solution will be hosted for demonstration at Wipro’s
Oracle Lab (Ozone) to allow its clients to see its deployment and
benefits.
As a leading Oracle services provider, Wipro provides services
from rack to stack across Oracle product suite.
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